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Frequently Asked Questions
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Click your question below to view the answer:
How do I view my Security Question?If you have forgotten what security question you have on your account, or forgot your password you can retrieve it by doing the following:
- Navigate to https://account.elderscrollsonline.com.
- Click Forgot password?
- Fill out your e-mail address.
- Click Continue.
The security question appears on next page.
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You can change your security question and answer by following the steps below:- Log into the user account at the account website: https://account.elderscrollsonline.com.
- In the Account Summary menu, choose the option Update Security Question.
- From there you can make the changes you wish.
Having a security question set-up on an account will minimize the risk of the account being compromised by someone else pretending to be the account owner. A security question and answer is one of the many built-in security features to help protect account information. Additionally, there are several steps players can take to improve the security of their accounts:
- Keep login information secret
- Use a password which is different from any other account password the player uses
- Change the account password regularly
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Keep these points in mind when creating a password:
- Don't use any word that can be found in a dictionary in any language
- Always use a combination of letters and numbers
- Add random capitalization in the password
- Longer passwords are safer
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